- Who we are
- Our website
- Our collection and use of your personal information
- Transfer of your information out of the EEA
- Cookies and similar technologies
- Your rights
- Keeping your personal information secure
- How to complain
- How to contact us
- Do you need extra help?
Who we are
This website is operated by PCB Solicitors LLP. We are a firm of solicitors offering legal services to individuals and businesses.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, contact us and send us feedback.
We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
• your name, address and contact details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
We use this personal information to:
• provide services to you
• improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, and these will depend on the personal information in question and the specific context in which we collect it.
The legal bases we may rely on include:
• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When you contact with us
|What information we ask for||How we use your information|
|Contact details: your name, address and contact details||
We ask for this:
- to create and manage your enquiry with us
- to communicate with you about your enquiry
We rely on contract or legitimate interests as the lawful basis for collecting and using your personal information.
Our legitimate interests are that you are interested in hearing about our services.
We will keep this information for up to 1 year or you ask us to delete it. If you engage our legal services then we will keep your information for up to 7 years or more.
Who we share your personal information with
We will share personal information with law enforcement or other authorities if required by applicable law. If you use our conveyancing quote generator then your personal information will be shared with Searchpoint; however they will not use your personal data other than to provide us with the information from your enquiry.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
The provision of name, address and contact details are required from you to enable us to respond to your enquiry. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
Transfer of your information out of the EEA
We may transfer your personal information to the following which are located outside the European Economic Area (EEA).
Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate or suitable relevant safeguards eg European Commission approved contract (as permitted under GDPR Article 46(5) of the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
We will not transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries without providing further information to you first.
Cookies and similar technologies
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email, call or write to us at Anne Crothers, PCB Solicitors LLP, Cypress Centre, Sitka Drive, Shrewsbury Business Park, Shrewsbury, SY2 6LG, 01743 248148 firstname.lastname@example.org,
- let us have enough information to identify you (eg name),
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates, including any reference numbers, if you have them
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
[If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
Please contact us, if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us , please send an email to email@example.com, write to Ryan Bickham, Data Protection Manager, PCB Solicitors LLP, Cypress Centre, Sitka Drive, Shrewsbury Business Park, Shrewsbury, SY2 6LG or call 01743 248148.
Hotjar; provides us with visual data on our website's user behaviour through heat mapping, whilst it can identify the users country and IP address it does not store any information that would, on its own, allow us to identify individual users. However, text and other data submitted to individual website forms may be visible as part of the screen capture process, therefore our policy is to utilise 'On-Page' and other 'Suppression' options to ensure that text data inputs cannot be retrieved when the data is sent back to HotJar's servers.